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Know How the Outlook Crashes When Opening 2016, 2013, 2010, 2007 Occurred?

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Published By Siddharth
Aswin Vijayan
Approved By Aswin Vijayan
Published On January 23rd, 2024
Reading Time 4 Minutes Reading

“Hi, I am an Outlook user recently I am getting frustrated while the usage of my Outlook email client application. Now, it shows like Outlook crashes when opening 2016, 2013, 2010, 2007 error. My Outlook failed suddenly, can anybody please help me to eliminate this disaster.”

Normally, people use the Outlook or some other email client application without bothering any after effects. Also, the users get stuck in the situations like can’t access files or like Outlook crashes when opening attachments etc. There are some users, they do not even know that if the Outlook email client application crashes. To avoid those issue crash error signature information is shown:

AppName: Outlook.exe
AppVer: 14.0.4760.1000
ModName: Kernelbase.dll
ModVer: 6.1.7600.16385
Offset: 0003194b

The above problem is occurred due to the corruptions in the Outlook data files. To avoid MS Outlook crashes constantly issue and to repair corrupt PST file we can use various methods as mentioned below.

Automated Solution for Outlook Crashes when Opening 2016, 2013, 2010, 2007

The limitations of the manual procedure introduced the bulk use of the third party tool. Normally there are wide varieties of tools, the selection of the better tool is the difficult task. Therefore, to eliminate the Outlook crashes while opening versions like 2016, 2013, 2010, 2007, it is better to use Outlook Recovery Tool. Which will help to recover the minor and major corruptions. Also, it is one of the best tools to use where the inbuilt function fails.

Also Read: How to fix Outlook is Not Responding issues efficiently?

Fix Outlook Crashes When Opening 2016, 2013, 2010, 2007 Using Inbuilt Function

  •  At first Exit Microsoft Outlook.
  •  Then, browse to the following folder:

C:\Program Files\Microsoft Office\Office14

  • After browsing click and open Scanpst.exe.
  • In the MS Outlook Inbox Repair Tool dialog box, hit on Browse.
  •  Place and choose your Outlook data file (.pst or .ost), then hit on Open.

Windows 7 or Windows Vista location for default Outlook files:
C:\Users\username\My Documents\Outlook Files

(.ost file)

C:\Users\username\AppData\Local\Microsoft\Outlook

Note: To see this location for the Outlook .ost file, please ensure hidden files and folders are seen using the following steps:

  • Now from the Start menu press on Computer.
  • Then press Organize and then select Folder and search options.
  • From the View tab, enable the Show hidden files, folders, and drives option.
  • Click OK.

Windows XP Client location for default Outlook files:
C:\Documents and Settings\username\My Documents\Outlook Files

(.ost file)

C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

Note: To see this path for the .ost file, please ensure hidden files and folder are visible using the following steps:

a. Go to Start menu double click My Computer.
b. Now go to Tools menu select Folder Options.
c. Hit on the View tab, enable the Show hidden files and folders option.
d. And press OK.

  •  In Microsoft Outlook Inbox Repair Tool dialog box, select Start.
  •  And after your file has been scanned, review the information reported in the MS Outlook Inbox Repair Tool

Important: Please keep the Create a backup of scanned file prior to repairing

  •  Press Repair.
  • Then after the completion of the process hit on OK.

After the completion of the repair operation the user can see three Outlook related files in the folder containing an original file that is:

  1. .bak files
  2. .log files
  3. .pst/.ost files.

Limitations of Manual Steps

The above-discussed steps will only suites to a technically skilled person. It is lengthy and so it takes a large amount of time to complete the task. However, the completion of the task won’t provide any perfect satisfaction to the user while troubleshooting the Outlook crashes when opening attachments issue.

Conclusion

The entire content discussed the issue Outlook crashes when opening 2016, 2013, 2010, 2007. To avoid this, the above section is discussed with the manual procedure. Due to the limitation of the manual procedure the easy recovery option is discussed in the above automated solution. Where all user can troubleshoot the error which occurred with the Outlook file. Also, helps to avoid Outlook crashes when opening attachments without any head-burn.